99g77 Privacy Policy – How We Handle Your Data

99g77 is committed to protecting the privacy of every person who uses our platform. This Privacy Policy sets out the types of personal data we collect, the purposes for which we use it, the conditions under which we may share it, how we keep it secure, and your rights as a data subject. By registering an account with 99g77 or by continuing to use the platform, you acknowledge that you have read and understood this policy and you consent to the collection and use of your personal data as described herein.

This policy applies to all data collected through the 99g77 website and mobile platform, including data collected when you register, deposit funds, place bets, claim bonuses, contact our support team, or browse the platform without an account. We may update this policy from time to time; the date at the top of this page reflects the most recent revision. Continued use of the platform following a policy update constitutes your acceptance of the revised terms.

We collect the following categories of personal data when you use the 99g77 platform:

• Identity data: your name, date of birth, and any identity documents submitted during KYC verification (such as a national ID card or passport).
• Contact data: your registered mobile number and, where provided, an email address.
• Financial data: deposit and withdrawal transaction records including amounts, timestamps, and payment method identifiers (e.g. the last four digits of a registered bKash or Nagad number). We do not store full payment credentials.
• Technical data: IP address, device type and model, operating system, browser type, session duration, and pages visited on the platform.
• Behavioural data: betting and gaming activity records, game preferences, bonus usage, responsible gaming tool settings (e.g. deposit limits set by you), and customer support communications.

We collect data directly from you when you register or interact with the platform, automatically through cookies and server logs when you browse the platform, and from identity verification providers during the KYC process. We do not collect sensitive personal data (such as religious belief, political opinion, or health data) and we do not knowingly collect data from individuals under the age of 21.

99g77 uses personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The primary purposes for which we process personal data are:

• Account management: to create, verify, and administer your 99g77 account, including processing deposits, withdrawals, and bonus credits.
• Legal compliance: to verify your identity and age (KYC), to comply with anti-money laundering obligations, and to meet any reporting requirements imposed by law.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
• Platform improvement: to analyse usage patterns (in aggregated and anonymised form where possible) to improve the design, performance, and content of the 99g77 platform.
• Customer support: to respond to your enquiries, complaints, and responsible gaming requests, and to maintain a record of support communications for quality assurance purposes.

99g77 processes personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and 99g77 — for example, operating your account, processing transactions, and providing access to games and betting markets.
• Legal obligation: processing required to comply with applicable law, including KYC, anti-money laundering, and responsible gaming obligations.
• Legitimate interests: processing for fraud prevention, platform security, and aggregated analytics — where those interests are not overridden by your rights and interests as a data subject.

99g77 does not sell, rent, or trade your personal data to any third party. We may share personal data only in the following limited circumstances:

• Service providers: with trusted third-party suppliers who provide services on our behalf, such as identity verification providers, payment processors, and platform infrastructure providers. These suppliers are contractually bound to process data only on our instructions and to maintain appropriate security.
• Legal and regulatory disclosure: where required to do so by law, court order, or lawful request from a regulatory authority or law enforcement agency.
• Fraud and crime prevention: where necessary to protect 99g77 or its users against fraud, money laundering, or other criminal activity, including sharing data with other platforms or industry bodies as part of fraud prevention schemes.

In all cases, we share only the minimum data necessary for the stated purpose and require all recipients to maintain appropriate security measures and to use the data only for the purpose for which it was shared.

All payment transactions on 99g77 are processed through third-party payment providers including bKash, Nagad, Rocket, Upay, and card networks. 99g77 does not store your full mobile banking credentials, card numbers, or account PINs. We retain only transaction reference data (amounts, dates, partial identifiers) necessary for account record-keeping and withdrawal processing. All communication between your device and our payment infrastructure is protected by SSL/TLS encryption.

Where withdrawals are processed to a bKash, Nagad, or Rocket wallet, the mobile number associated with that wallet must match the mobile number registered on your 99g77 account. This requirement exists both to comply with anti-money laundering rules and to protect you against unauthorised withdrawal requests. 99g77 will never initiate an outgoing payment to a payment method not registered on your account.

99g77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Account data (identity records, transaction history, KYC documents) is retained for a minimum of five years following account closure, in order to comply with anti-money laundering record-keeping obligations. Responsible gaming records (self-exclusion requests, deposit limit history) are retained for a minimum of seven years to protect both the player and the platform.

Technical and behavioural data (server logs, session data) is retained for a shorter period unless it is required to be preserved as part of an active fraud investigation or legal proceeding. Once data is no longer required for its original purpose and no legal obligation requires its retention, it is securely deleted or anonymised. Anonymised aggregated data may be retained indefinitely for analytics purposes.

As a user of the 99g77 platform, you hold the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data held about you by 99g77 at any time.
• Right of rectification: you may request correction of inaccurate or incomplete personal data held about you.
• Right of erasure: in certain circumstances you may request deletion of your personal data, subject to any overriding legal obligations that require us to retain it.
• Right to restrict processing: you may ask us to pause processing of your data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
• Right to object: you may object to processing based on legitimate interests where your individual situation justifies it.

To exercise any of the above rights, please contact the 99g77 support team using the email address displayed in the footer of this website. We will respond to all data rights requests within 30 days. We may need to verify your identity before actioning a request. There is no fee for exercising your data rights under this policy.

The 99g77 platform uses cookies and similar technologies to operate correctly, to remember your session when you return to the site, and to collect technical data about platform usage. Strictly necessary cookies are set automatically and cannot be disabled as they are required for the platform to function. These include session cookies that keep you logged in during a browsing session and security cookies that help prevent cross-site request forgery.

Analytics cookies (which help us understand how users interact with the platform in aggregate) are set only where you have not opted out via your browser settings. We do not use third-party advertising cookies, retargeting cookies, or social media tracking pixels. You may configure your browser to reject cookies; however, doing so may prevent some features of the 99g77 platform from functioning as intended.

99g77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data transmissions, restricted internal access controls (only authorised personnel with a legitimate need can access personal data), regular security reviews, and secure data storage infrastructure. While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, you should change your password immediately and contact 99g77 support without delay.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of the 99g77 platform. The date at the top of this policy shows when it was last revised. Where changes are material, we will notify registered users via the mobile number on their account. Continued use of the platform after notification of a change to this policy constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 99g77 handles your personal data, please contact our support team using the email address shown in the footer of this website. All privacy-related enquiries are handled by our data team and will receive a response within 30 days. Please include your registered mobile number in any privacy enquiry so we can locate your account records promptly.